Support

If you link your Google account in the game settings, your progress will load just as you left it when you sign in with the same Google account on a new device. Unlinked guest accounts cannot be recovered if you delete the app or change devices, so be sure to link your account.

It's the 8-character alphanumeric code shown on the in-game Profile (Account) screen. You'll need it to redeem coupons or contact us.

You can delete it right away from the Delete Account menu in the game settings, or, even without the app, submit a request on the account deletion request page. Deleted data cannot be recovered.

In most cases, the item is delivered automatically once you fully close and restart the game. If it still doesn't arrive, select Payments in the contact form below and include your Google Play order number (starting with GPA.).

Within 48 hours of purchase, you can request a refund directly from Google Play; after that, please submit an inquiry. Cancellation may be restricted in some cases, such as for items that have already been used, so please check our Refund Policy.

If a purchase was made without the consent of a legal guardian, you can request that it be canceled. Please select Payments in the contact form. We may ask for documents proving the family relationship for verification.

You can find the same information in-game under [Summon > Probability Info] and on the website's Probability Info page.

Enter your coupon code, User Code, and nickname on the website's Redeem Coupon page, and your rewards will be sent to your in-game Mail.

Select Bug Report in the contact form and describe which screen it happens on and what triggers it. If you have screenshots, sending them in reply to our email would be a big help.