Refund Policy

01Payment Method

All paid products in Soul Heroes are sold through Google Play in-app billing. The Developer does not directly receive or store payment information such as card numbers, and actual refund payments are made through Google Play.

02When Withdrawal Is Possible

• Within 7 days of the date the paid product was purchased, if the purchased currency or product has not been used at all
• If the purchased product differs from what was displayed or advertised, or is provided differently from the terms of the contract (within 3 months of receiving the product, or within 30 days of the date you became aware of that fact)
• If payment was completed but the product was not delivered due to a system error or similar issue

03When Withdrawal Is Restricted

In the following cases, withdrawal of purchase may be restricted under Article 17(2) of the Act on the Consumer Protection in Electronic Commerce, and the Developer will indicate this on the purchase screen of the relevant product.

• If any portion of the purchased paid currency has been used, or if a product that is used immediately upon purchase (e.g., performing a Summon) was purchased
• If some of the components of a package product bundling multiple components have been used
• If a subscription pass (monthly) product was purchased and its daily reward has been received at least once
• Currency or products granted free of charge through events, rewards, etc.
• If more than 7 days have passed since purchase (except for the second case under "When Withdrawal Is Possible" above)

04Payments by Minors

If a minor under the age of 19 makes a payment without the consent of a legal guardian, the minor or the legal guardian may cancel the payment. When you request cancellation, we may ask for documents confirming legal guardianship (such as a family relation certificate). However, cancellation may be restricted in cases specified by applicable laws, such as payments made within the range of spending money the legal guardian has allowed the minor to use.

05How to Request a Refund

① Within 48 hours of purchase

You can request a refund directly from Google Play. Go to play.google.com → Account → Order history, select the payment, and request a refund. Approval is subject to Google's policies.

② After 48 hours

Please send the following information to freeyang0318@gmail.com.

• Your game nickname and account UID (found on the in-game Settings screen)
• Your Google Play order number (a number starting with GPA., found in your payment receipt email)
• Purchase date and time, and product name
• Reason for requesting a refund

06Process and Timeline

• We will notify you of the review result by email within 3 business days of receipt.
• If the refund is approved, it will be issued through Google Play to the original payment method. Depending on the payment method, it may take longer for the funds to actually arrive.
• Once the refund is completed, the currency and products granted through that payment will be revoked. If they have already been used and cannot be revoked, an equivalent amount may be deducted or use of the Service may be restricted.

07Refunds of Erroneous Payments

If a user has been charged an amount they should not have paid due to a system error or similar issue (such as a duplicate charge), the Developer will refund the full amount immediately upon confirmation.

08Refunds upon Service Termination

If the Service is terminated, notice will be given at least 30 days before the termination date, and any unused paid currency remaining at the time of termination will be refunded in accordance with applicable laws. Currency granted free of charge and currency that has already been used are not eligible for refunds.

09Measures Against Fraudulent Refunds

If a user continues to use the currency after receiving a refund, or repeatedly abuses the refund system, the Developer may revoke the currency and restrict the user's use of the Service in accordance with the Terms of Service.